Mom’s community care staff let me know this morning, via email, that mom fell last night, in her room in the presence of staff. They called EMS, and I was not notified. I have sent the health services director, copying the executive director, my clearest expectations regarding situations such as these, and have suggested it may be time for a care conference. I expect PERFECT communication from mom’s AL community, particularly when she’s fallen, hit her head, and they call EMS. No excuses.